Common Problems and FAQs

Q. TestNav is not launching correctly.  I get an error code.  What do I do?
A. Please visit the Pearson Support page for details regarding each error code.

Q.  I am trying to log into my Chrome browser, Google apps, or Outlook 365 email, and instead a white page appears while nothing loads!  What should I do?
A.  Please visit our blog post that includes SIX steps as a workaround.

Q.  I am trying to log into my Chrome browser and I can’t!  What should I do?
A.  There are two issues that our users might be experiencing and they have two different solutions.

SOLUTION ONE – If after signing in with your G-Suite (VBCPS Google) account multiple tabs open and it seems to just sit there with a blank screen, select the first tab which will be buried under the others and another log in prompt should appear.  Enter your credentials again and the log in should be successful.

SOLUTION TWO (see screenshot below) – The other possible issue  is that when trying to log in the Chrome browser just spins and says”One Moment Please.”  If that happens, delete the end of the URL so that all that is left is chrome://chrome-signin and hit enter.  This should take you to a prompt to enter your google credentials to sign into the browser.


Q.  The laptop says “No logon servers available” what can I do?
A.  Click HERE for a slideshow tutorial that will take you through the options. Click HERE for a document/printable version of the tutorial.  Thanks, Natalie!

Q.  I’m trying to connect my computer to a printer in the building.  How can I print?
A.  We have a tutorial that encompasses all types of printer connections. Whether you’re connecting to your printer using a cable, installing a networked printer on multiple computers, or just trying to quickly install a lab printer, we’ve got you covered! Click HERE to access this tutorial. Thanks, Andrew!

Q. I need a new toner cartridge for a VBCPS printer.  How can I request and install new toner?
A.  To request new a new toner cartridge, submit a ticket to the TST.  To expedite your request, be sure to include the printer model number and six digit barcode.  You may  request toner installation by a student helper, or you can follow the simple steps below to replace your own toner cartridge.

Q.  I’m not sure if the device I’m using is connected to the correct wireless network. How do I know if I’m using the proper network?
A.  We have a Slides presentation that provides detailed information regarding the appropriate network for various school-owned and personal devices.  Click HERE to access the information.  Thanks, Lucas!

Q. How do I hook up my desktop?
A.  We have several different scenarios in the classrooms, but this video will give you instructions of how to hook up your desktop to the teacher plate.  How Do I Hook This Thing Up?  Thanks, Mrs. Mariano!

Q. How do I set up my OneDrive?
A.  OneDrive is available to all students and faculty through the Office365 program.  We recommend that teachers sync their OneDrive to their new laptops and the attached instructions will walk you through that process: OneDrive set up instructions  If you run into any problems, please “Report a Problem.”

Q. My teacher assigned a PPT and I uploaded a Keynote presentation. What can I do now?
A.Our staff will not be able to open Keynote presentations from their PCs and we recommend that you always save your keynote files as PowerPoint files instead. This is actually pretty simple to do from one of our iPads with Keynote installed. Just select your presentation and the click on the share button to “open with another app” and open it in PowerPoint instead. Then share it from PowerPoint and you will be sharing a .pptx file which our teachers can open.This works seamlessly with Edmodo as well. If you have uploaded a keynote to Edmodo then you can just open that Keynote in PowerPoint instead and resubmit it as either a “note,” an “assignment” or to your “backpack.”

The bottom line is switching to opening the presentation with a program that the teachers have on their PC and they all have PowerPoint.

Q. My Monitor keeps flashing Auto Adjustment In Progress.  What can I do?
A. Unplug the power supply to the monitor and hold down the power button for 30-60 seconds, the plug back in and power on “or” go into the monitors menu and factory reset the monitor.

If you still need help, report a problem OR see a Pod Squad member if you need help with anything!


2 thoughts on “Common Problems and FAQs

  1. Pingback: Identify VBCPS Wireless Networks & Designated Devices for Those Networks | Ocean Lakes High School Pod Squad

  2. Pingback: Install a Printer – via USB, Printer Script, & IP Address | Ocean Lakes High School Pod Squad

Please do not use this feature to report a problem. Go to the "Report a Problem" page and submit a ticket. Thank you!

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